PICK UP PROTOCOL

Dear Auction Customers,

  Out of respect for our client, other customers, as well as your safety, we cannot allow people to tour the premises. Our clients appreciate your courtesy as they try to maintain their home and surrounding property during the auction process. They chose an online platform for this reason. 

We appreciate ALL our customers and hope for a smooth pick-up process. We could use your help regarding the following requests:

*The home is often occupied so we do not offer restrooms on site out of respect for the client.

* If you have large items to pick up, staff will escort you to the item. We do not load items. We do not provide tools/hand carts to disassemble big items. Please load items as safely and quickly as possible.

If you do not pick up your item (s) on pick up day(s) we will take that as a forfeit and will offer it to the next bidder. We are working with the client to get the home cleared. It is a disrespect to the client and our company when you don't pick up. Please read clearly the dates and location before bidding. We do NOT have a storage facility to take your items to. 

*We are often limited with parking and appreciate you putting your items in your vehicle as soon as possible. We will work as fast as possible to limit your wait time. This is especially applies when it comes to a pickers sale, please load your auction items before you shop at our pickers. 

*Please verify you have received your correct auction items per invoice, prior to leaving. We often have them grouped together for you but it is up to you to make sure all items are present. 

If you have any questions, please ask any staff member.  We appreciate your business and look forward to seeing you.